Terms of Service

Version 1.2 — Last updated: 2026-05-11

1. Acceptance and Binding Effect

These Terms of Service ("Terms") govern your access to and use of the Racketify platform, including the website at racketify.com, the Racketify mobile application, the administrative dashboard, and all related APIs, features, content, and services (collectively, the "Service") operated by South Lab Technologies (1242033 B.C. LTD.), a corporation incorporated under the laws of British Columbia, Canada ("Racketify", "we", "us", or "our").

By creating an account, accessing, or using the Service, you ("you", "User") confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are entering into these Terms on behalf of a club, league, organization, or other legal entity, you represent that you have authority to bind that entity, and "you" refers both to you individually and to that entity.

If you do not agree with any portion of these Terms, you must not use the Service.

2. Definitions

• "Account" means a registered user profile on the Service.
• "Club Admin" means a User who manages a club tenant on the Service.
• "Content" means any data, text, images, scores, statistics, club information, tournament structures, or other materials submitted by Users.
• "Plans" means the subscription tiers offered by Racketify, including Starter (free), Club, Club Pro, Club MultiSport, and MultiClub.
• "Subscription" means a paid recurring entitlement to a Plan.
• "Tenant" means an isolated club, league, or organization namespace within the multi-tenant Service.

3. Account Registration and Eligibility

To use most features of the Service you must create an Account using a valid email address.

To register and manage your own Account, you must be at least:

• 16 years old if you reside in the European Economic Area, the United Kingdom, or Switzerland;
• 13 years old elsewhere.

Players below these minimum ages may participate in tournaments, leagues, and club activities only when registered as a Player by a parent, legal guardian, or an authorized club administrator. The associated Account or Player profile is then administered by that adult on the minor's behalf. Any adult registering a minor represents and warrants that they have the authority to do so under applicable law and that they have obtained any necessary parental consent.

The Service is not directed at minors creating their own self-managed Accounts. If we learn that a minor has registered a self-managed Account in violation of this section, we will suspend or delete the Account.

You agree to provide accurate, current, and complete information during registration and to keep it up to date. You are responsible for safeguarding your password and for all activity under your Account. We strongly recommend enabling our optional TOTP-based two-factor authentication.

You may not register more than one Account for the same individual without our consent, and you may not transfer your Account to another person.

4. Subscription Plans, Billing, Auto-Renewal, and Refunds

4.1 Plans

Racketify offers a free tier ("Starter") and paid Plans (Club, Club Pro, Club MultiSport, MultiClub). Each Plan's features, limits (number of clubs, players, tournaments, leagues, sports), and pricing are described on racketify.com and may be updated from time to time. Material changes affecting your active Plan will be communicated in advance.

4.2 Billing

Paid Plans are billed monthly or annually in advance through our payment processor, Stripe. Prices are displayed in the applicable currency on the checkout page and may exclude taxes, which are added where required by law (including Canadian GST/HST/PST where applicable, plus other taxes required by the User's jurisdiction).

4.3 Auto-renewal

Subscriptions automatically renew at the end of each billing cycle at the then-current price unless cancelled before the renewal date. You authorize Racketify and Stripe to charge your payment method on each renewal. You can cancel auto-renewal at any time from the billing portal; cancellation takes effect at the end of the current paid period.

4.4 Refund policy

• Monthly Plans: non-refundable. Cancellation stops future charges; no prorated refund is issued for the unused portion of the current month.
• Annual Plans: refundable within fourteen (14) days of the initial purchase if the Plan has not been materially used. After 14 days, annual Plans are non-refundable.
• Free trials: if a paid trial expires without a successful payment, the Account is automatically downgraded to the Starter Plan; data is retained subject to Plan limits.
• Statutory rights: where mandatory consumer law (e.g., EU/UK distance-selling rules) grants a longer cooling-off period, those rights prevail.

4.5 Failed payments

If a renewal payment fails, we may retry the charge, downgrade the Account, suspend access to paid features, or terminate the Subscription after reasonable notice.

4.6 Price changes

We may change Plan pricing with at least thirty (30) days' notice via email and dashboard banner. Continued use after the change constitutes acceptance.

5. Free Tier (Starter) Limitations

The Starter Plan is provided free of charge with reduced limits and without service-level commitments. Racketify may modify, throttle, or discontinue free features at any time. The Starter Plan does not include priority support, custom branding, advanced statistics, multi-sport, or franchise features. No availability, performance, or backup SLA applies to the Starter Plan.

6. Acceptable Use

You agree not to:

• Scrape, crawl, or harvest data from the Service except via authorized API endpoints under your Plan;
• Reverse-engineer, decompile, or attempt to derive the source code of the Service, except where such restriction is prohibited by applicable law;
• Use the Service to harass, threaten, defame, impersonate, or discriminate against any person;
• Upload content that is illegal, infringing, malicious, sexually explicit, or violates the rights of others;
• Use the Service to send spam, phishing, or unsolicited communications;
• Attempt to gain unauthorized access to other Tenants, Accounts, infrastructure, or to bypass rate limits, authentication, or audit controls;
• Resell, sublicense, or commercially exploit the Service or its data without a written agreement;
• Use bots or automation to manipulate rankings, ELO, match outcomes, check-ins, or statistics;
• Interfere with the Service's operation, security, or integrity, including by introducing malware or executing denial-of-service activity;
• Use the Service in violation of any export-control, sanctions, or applicable law.

We reserve the right to investigate and take appropriate action — including content removal, Account suspension, or termination — for any violation.

7. User-Generated Content

You retain all ownership rights in the Content you submit, including club information, tournament configurations, photos, logos, match data, and statistics.

By submitting Content, you grant Racketify a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, transmit, adapt (only as needed for formatting and distribution), and process such Content solely for the purposes of operating, providing, securing, improving, and promoting the Service. This license terminates when you delete the Content, except for: (a) Content already shared with other Users (e.g., public tournament results or rankings), (b) backups in the ordinary course, and (c) anonymized aggregate data.

You represent and warrant that you own or have the necessary rights to your Content and that it does not infringe any third-party rights or violate any law. You are solely responsible for your Content.

We may, but are not obligated to, review or moderate Content. We may remove Content that we reasonably believe violates these Terms or applicable law.

8. Intellectual Property

The Service — including software, source code, design, graphics, logos, trademarks (including "Racketify"), text, documentation, structure, and selection and arrangement — is owned by Racketify or its licensors and is protected by the Copyright Act (Canada), R.S.C. 1985, c. C-42, international copyright treaties, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service strictly in accordance with these Terms. No other rights are granted, expressly or by implication.

You may not use the Racketify name, logo, or trademarks without our prior written consent.

9. Third-Party Services

The Service relies on the following sub-processors and integrations, whose terms and policies may also apply when you use related features:

• Stripe — payment processing. Card data is collected and stored exclusively by Stripe; Racketify never stores full card numbers.
• Amazon Web Services (Elastic Beanstalk) — application hosting.
• MongoDB Atlas — database hosting.
• Cloudflare R2 — object storage for player photos and club logos.
• Expo — mobile push notification delivery.
• Sentry — application error monitoring.
• BetterStack — log aggregation.
• SMTP transactional email provider — account verification, password reset, and notifications.

Racketify is not responsible for the acts or omissions of third-party providers.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS, NOR THAT MATCH SCORES, RANKINGS, BRACKETS, OR STATISTICS WILL BE FREE OF ERRORS.

You are responsible for verifying the accuracy of competition results and for retaining your own backup copies of critical Content.

Some jurisdictions do not allow the exclusion of certain warranties; in such cases, the above exclusions apply to the maximum extent permitted by law.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL RACKETIFY, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, GOODWILL, DATA, REPUTATION, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM TOURNAMENT POSTPONEMENTS, RANKING DISPUTES, OR DECISIONS MADE IN RELIANCE ON THE SERVICE;
• ANY MATTER BEYOND OUR REASONABLE CONTROL.

Racketify's aggregate liability for all claims arising out of or relating to the Service in any twelve (12) month period will not exceed the greater of: (a) the total fees paid by you to Racketify in the twelve (12) months preceding the event giving rise to liability; or (b) one hundred United States dollars (USD $100).

These limitations apply regardless of legal theory (contract, tort, statute, or otherwise) and even if we have been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot be limited by law (e.g., gross negligence, willful misconduct, or statutory consumer protections).

12. Indemnification

You agree to defend, indemnify, and hold harmless Racketify and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your Content; (b) your use of the Service; (c) your breach of these Terms; (d) your violation of applicable law; or (e) your violation of any third-party right.

13. Force Majeure

Racketify is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental action, internet or telecommunications outages, third-party provider failures (Stripe, AWS, MongoDB Atlas, Cloudflare, Expo), or pandemics.

14. Termination

You may terminate your Account at any time by deleting it from the dashboard or by emailing [email protected].

We may suspend or terminate your Account immediately, with or without notice, if: (a) you breach these Terms or our Privacy Policy; (b) we are required to do so by law; (c) your Account is inactive for more than twenty-four (24) months on a free Plan; or (d) continued provision becomes commercially unreasonable.

Upon termination: your right to access the Service ceases; we will retain or delete your data as described in the Privacy Policy; outstanding fees remain payable; sections that by their nature should survive (IP, disclaimers, limitation of liability, indemnification, governing law) will survive.

15. Governing Law and Disputes

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

For Users domiciled in Canada, the courts of the Province of British Columbia, Vancouver Registry, have exclusive jurisdiction.

For international Users, any dispute arising out of or in connection with these Terms — including its existence, validity, or termination — will, at Racketify's election, be: (a) finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC), seated in Vancouver, British Columbia, conducted in English, by a sole arbitrator; or (b) submitted to the competent courts of British Columbia, Vancouver Registry.

Nothing in this section limits any mandatory consumer-protection rights granted to you in your country of residence (including under EU consumer law, UK consumer law, Canadian provincial consumer law, or U.S. state law).

The English version of these Terms is the authoritative version. Where translations (including Spanish) are provided for convenience, the English version prevails in case of conflict, except where local law requires otherwise.

16. Modifications

We may modify these Terms from time to time. Material changes will be communicated by email to your Account address and via a banner in the dashboard at least fifteen (15) days before they take effect. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service before the effective date.

17. Miscellaneous

• Severability: if any provision is held unenforceable, the remaining provisions remain in full effect.
• No waiver: failure to enforce any provision is not a waiver of future enforcement.
• Entire agreement: these Terms, the Privacy Policy, and any Plan-specific terms constitute the entire agreement between you and Racketify regarding the Service and supersede prior agreements.
• Assignment: you may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Notices: legal notices to Racketify must be sent to [email protected].
• Independent contractors: nothing in these Terms creates a partnership, agency, or employment relationship.

18. Contact

For questions about these Terms, contact:

• Legal: [email protected]
• Support: [email protected]
• Postal: South Lab Technologies, Vancouver, British Columbia, Canada